Invention Publication
- Patent Title: SELF-HEALING BOT
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Application No.: US18071843Application Date: 2022-11-30
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Publication No.: US20240176650A1Publication Date: 2024-05-30
- Inventor: Lalit Dhawan , Swetha Ravi , Pratap Dande
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Main IPC: G06F9/48
- IPC: G06F9/48 ; G06F9/451 ; G06N3/004

Abstract:
Apparatus and methods are provided for an autonomous bot that learns from user activity. The bot then autonomously acts to complete tasks that the user typically performs. The bot may detect and act in response to detecting a problem with an application. The bot may dynamically generate guidance that assists the user completing a target task. Illustrative guidance may include highlighting differences between software applications, identifying information missing from a document or form and demonstrating how to obtain the needed information or complete a task.
Information query