The present disclosure provides an emergency alarm processing method and an emergency alarm processing system. The emergency alarm processing method includes: receiving an emergency access request; according to the access means of the emergency access request, storing the emergency access request into subqueues of a unified queuing queue, wherein the unified queuing queue includes at least two subqueues, each of the subqueues is used for storing the emergency access request of at least one access means, and the access means of the emergency access request stored in each of the subqueues are different; allocating an emergency access request in the unified queuing queue to a target alarm dispatching seat supporting a corresponding access means.