Invention Publication
- Patent Title: PRINTING CONTROL DEVICE, METHOD FOR CONTROLLING PRINTING CONTROL DEVICE, AND NON-TRANSITORY COMPUTER-READABLE STORAGE MEDIUM STORING PROGRAM
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Application No.: US18614834Application Date: 2024-03-25
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Publication No.: US20240333846A1Publication Date: 2024-10-03
- Inventor: Shinichi TSURUYAMA
- Applicant: SEIKO EPSON CORPORATION
- Applicant Address: JP Tokyo
- Assignee: SEIKO EPSON CORPORATION
- Current Assignee: SEIKO EPSON CORPORATION
- Current Assignee Address: JP Tokyo
- Priority: JP 23049541 2023.03.27
- Main IPC: H04N1/00
- IPC: H04N1/00 ; G06Q30/015 ; H04N1/32
Abstract:
A first server device is a first server device communicably connected to a first printer and a second server device disposed at a customer support center. The first server device includes: a first acquisition unit configured to acquire, from the first printer, question information indicating a content of a question input from a user by voice regarding an operation method of the first printer; and a transmission unit configured to transmit, to the second server device, inquiry information including the question information.
Information query
