According to an embodiment of the present disclosure, an apparatus for An apparatus for mapping an emergency call data manual, the apparatus comprising: an input unit that receives an emergency call in voice form; a preprocessing unit that converts the voice form into text data and preprocesses the text data to generate an emergency call data token; a keyword detection unit that detects main keywords using a manual and generates a mapping rule using the main keywords; a model generation unit that generates a model by training an artificial intelligence model using manual-mapped data; a manual mapping unit that generates a response manual for the text data by performing mapping based on the mapping rule and emergency call data token and mapping based on the model; and a display unit that displays the response manual.