发明授权
US5850429A Method and system for remotely controlling an interactive voice response
system
失效
用于远程控制交互式语音应答系统的方法和系统
- 专利标题： Method and system for remotely controlling an interactive voice response system
- 专利标题（中）： 用于远程控制交互式语音应答系统的方法和系统
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申请号： US762019申请日： 1996-12-11
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公开(公告)号： US5850429A公开(公告)日： 1998-12-15
- 发明人: Michael J. Joyce , Ping-Wen Ong , Abbas Ourmazd , Colin A. Warwick
- 申请人： Michael J. Joyce , Ping-Wen Ong , Abbas Ourmazd , Colin A. Warwick
- 申请人地址： NJ Murray Hill
- 专利权人： Lucent Technologies Inc.
- 当前专利权人： Lucent Technologies Inc.
- 当前专利权人地址： NJ Murray Hill
- 主分类号： H04M3/533
- IPC分类号： H04M3/533 ; H04M3/42
摘要：
A method and system for remotely controlling an interactive voice response (IVR) system. At least one command for controlling the IVR system is displayed using a graphical user interface based on locally stored information relating to a command menu for the IVR. When a command is selected from the display, a command sequence, that includes at least one DTMF tone, is generated that is related to each selected command. The command sequence also includes at least one DTMF tone that controls the IVR system to return to a higher level within the command menu when the command menu is hierarchical.
公开/授权文献
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