A method and system for receiving, processing and responding to emergency medical calls for patients who have fainted or are unconscious is described. A consistent, standard and systematic process is provided which in combination with adequate training, supervision and quality assurance serves to provide a method for gathering emergency medical information regarding providing emergency medical dispatch services to patients who are unconscious or have fainted, categorizing such information into various determinant levels for appropriate response, and for giving qualified emergency medical information to callers thereby permitting "zero time" response by those at the scene. By using this invention properly a dispatcher is guided through the interrogation of callers concerned with patients who are unconscious or have fainted, gathering critical information and giving the appropriate guidance to the caller. This invention specifically guides the dispatcher through the steps of the unconsciousness protocol, thereby identifying the degree of urgency of such complaints and appropriately dispatching emergency medical responders.