发明授权
- 专利标题： Automatic call distributor with agent controlled call connection
- 专利标题（中）： 具有代理控制呼叫连接的自动呼叫分配器
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申请号： US688656申请日： 1996-07-29
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公开(公告)号： US5970135A公开(公告)日： 1999-10-19
- 发明人: John P. Lenihan , Thomas S. Holtaway , Roger A. Sumner , Daniel F. Baker
- 申请人： John P. Lenihan , Thomas S. Holtaway , Roger A. Sumner , Daniel F. Baker
- 申请人地址： CA Costa Mesa
- 专利权人： Rockwell International Corporation
- 当前专利权人： Rockwell International Corporation
- 当前专利权人地址： CA Costa Mesa
- 主分类号： H04M3/523
- IPC分类号： H04M3/523 ; H04M3/54 ; H04Q3/64
摘要：
An automatic call distributor (12) having a device (10) for routing application telephone calls to any agent (20), a device (10) for routing an exterior position call directly to a particular agent (20), a device (10) for routing an interior position call directly to the particular agent (20), a device (10) for indicating the type of call being received among the application, external position, and internal position calls to the particular agent (20), and a device (10) for connecting the desired indicated call to the particular agent (20).
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