A method and system for communicating and controlling remotely devices in an automated facility exchanges electronic messages (“E-mails”) between a server that controls the devices and an operator having a client device that has E-mail capabilities. An automation controller overseeing devices and stations within the facility is configured to send and receive over a network, such as the Internet, E-mail messages containing instructions and information. Accordingly, an operator may be alerted to alarm information, fault codes, and other operational parameters via E-mail, and after correcting the fault code or other problem, the operator may send an E-mail message to the automation controller that the situation has been corrected. The operator may also send and receive other information to and from the devices within the facility. Thus, not only human-to-machine and machine-to-human E-mail communication is facilitated, but also machine-to-machine communications via E-mail.