发明授权
US06741699B1 Arrangement for controlling the volume and type of contacts in an internet call center
有权
用于控制互联网呼叫中心的联系人的音量和类型的安排
- 专利标题： Arrangement for controlling the volume and type of contacts in an internet call center
- 专利标题（中）： 用于控制互联网呼叫中心的联系人的音量和类型的安排
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申请号： US09669257申请日： 2000-09-25
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公开(公告)号： US06741699B1公开(公告)日： 2004-05-25
- 发明人: Andrew D. Flockhart , Eugene P. Mathews
- 申请人： Andrew D. Flockhart , Eugene P. Mathews
- 主分类号： H04M300
- IPC分类号： H04M300
摘要：
The present invention provides a method and system for controlling call volume into a call center. The method and system provides the contacting entity with a file of information for viewing that encourages or discourages continuance of the contact or initiation of another contact with the call center. This is accomplished by adding or omitting features from the file such as contact buttons or icons, messages, and the like. The architecture determines which type of file to provide a contacting entity based on such factors as the staffing level of the call center, the busyness of the call center, the value of the contact and/or contacting entity, and the like.
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