Methods, systems and computer program products are provided for monitoring performance of a modem which obtain diagnostic data directly from memory associated with the modem's digital signal processor (DSP). A secondary path to the DSP memory is utilized for the monitoring operations so that real time data can be obtained during connection startup procedures and during an active connection. First-in first-out (FIFO) buffers are incorporated in the DSP memory to track state transitions of one or more of the state machines within the modem and various performance data measurements may be obtained directly from the DSP memory responsive to different state transition events. The real time collected data may be stored in a file and provided to a remote location for use in diagnosing customer problems with specific customer line connections. Accordingly, real time monitoring of digital and analog line conditions and modem performance may be utilized to diagnose problems with modems and line connections.