An impaired person is provided with a personalized accessibility device, which communicates an identification of a disability or impairment to an assistance device, which provides assistance. Also provided is a method and apparatus for providing feedback to a person with impairment. The feedback may be configured based on the type and extent of impairment, as well as personal preferences, such as a preferred language. The assistance device may also request a response from the disabled or impaired person, thus solving the person's Special Needs in a conversational manner without calling attention to the impairment.