The need for service repair calls for a medical imaging system is reduced by enabling the operator to diagnose and, at times, to repair system problems without calling a repair service. A system diagnostics package includes an interactive diagnostic procedure which interacts with the system operator to receive input and information concerning a system problem. The diagnostics package uses this qualitative operator input, augmented if necessary by quantitative system data, to logically arrive at a system diagnosis. In a preferred embodiment the ultrasound system is able to learn about and discover new problem sources and their solutions. This information can be retained by the imaging system and used to repair similar problems in the system in the future. The information can be communicated to the system manufacturer so that the knowledge learned by one system can be disseminated to other systems to expedite their diagnosis and repair.