发明授权
US06883119B1 Methods of proactive network maintenance by automatic creation of trouble tickets
有权
通过自动创建故障单进行主动网络维护的方法
- 专利标题: Methods of proactive network maintenance by automatic creation of trouble tickets
- 专利标题(中): 通过自动创建故障单进行主动网络维护的方法
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申请号: US10007832申请日: 2001-11-05
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公开(公告)号: US06883119B1公开(公告)日: 2005-04-19
- 发明人: Paul Bette , Harold Guardo , Monowar Hossain
- 申请人: Paul Bette , Harold Guardo , Monowar Hossain
- 申请人地址: US NY New York
- 专利权人: AT&T Corp.
- 当前专利权人: AT&T Corp.
- 当前专利权人地址: US NY New York
- 主分类号: G06F11/30
- IPC分类号: G06F11/30 ; H04L12/24
摘要:
Methods of automatically generating trouble tickets for network elements which are in failure and affecting network performance. The network elements are sectionalized into their basic components so that the failure in the elements can be localized and diagnosed. Once the failure has been diagnosed, a trouble ticket is automatically generated my network maintenance so that the repair of the element can be scheduled and undertaken. The trouble tickets are made available via the network to customers that are concerned that circuits on which they operate and which may be malfunctioning due to the network element failure can be kept informed of the status of the repair and the failure.