Invention Grant
US06915284B2 System and method for automated message response, within a system for harvesting community knowledge 有权
用于收集社区知识的系统中的自动消息响应的系统和方法

System and method for automated message response, within a system for harvesting community knowledge
Abstract:
A system and method for automated message response within a system for knowledge management is disclosed. The method discloses the steps of: identifying a set of information resources; profiling the information resources; monitoring a transmitted message; scoring the monitored message with respect to the information resource profiles; querying an information resource with content from the monitored message, if that information resource's score exceeds a predetermined threshold; receiving a set of query responses from the information resources; generating a response to the monitored message from the query responses; and responding to the monitored message with the message response. The system of the present invention, discloses means for implementing the method.
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