Invention Grant
US06915284B2 System and method for automated message response, within a system for harvesting community knowledge
有权
用于收集社区知识的系统中的自动消息响应的系统和方法
- Patent Title: System and method for automated message response, within a system for harvesting community knowledge
- Patent Title (中): 用于收集社区知识的系统中的自动消息响应的系统和方法
-
Application No.: US10125829Application Date: 2002-04-18
-
Publication No.: US06915284B2Publication Date: 2005-07-05
- Inventor: Eytan Adar , Rajan Mathew Lukose , Joshua Rogers Tyler , Caesar Sengupta
- Applicant: Eytan Adar , Rajan Mathew Lukose , Joshua Rogers Tyler , Caesar Sengupta
- Applicant Address: US TX Houston
- Assignee: Hewlett-Packard Development Company, LP.
- Current Assignee: Hewlett-Packard Development Company, LP.
- Current Assignee Address: US TX Houston
- Agent Lloyd E. Dakin, Jr.
- Main IPC: G06Q10/10
- IPC: G06Q10/10 ; G06F17/00 ; G09B19/00

Abstract:
A system and method for automated message response within a system for knowledge management is disclosed. The method discloses the steps of: identifying a set of information resources; profiling the information resources; monitoring a transmitted message; scoring the monitored message with respect to the information resource profiles; querying an information resource with content from the monitored message, if that information resource's score exceeds a predetermined threshold; receiving a set of query responses from the information resources; generating a response to the monitored message from the query responses; and responding to the monitored message with the message response. The system of the present invention, discloses means for implementing the method.
Public/Granted literature
- US20030200190A1 System and method for automated message response, within a system for harvesting community knowledge Public/Granted day:2003-10-23
Information query