发明授权
- 专利标题: Method for forecasting and managing multimedia contracts
- 专利标题(中): 多媒体合约的预测和管理方法
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申请号: US09919302申请日: 2001-07-31
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公开(公告)号: US07085728B2公开(公告)日: 2006-08-01
- 发明人: John David Sarlay , Paul Harold Leamon , Meghan Herbert
- 申请人: John David Sarlay , Paul Harold Leamon , Meghan Herbert
- 申请人地址: US TX Richardson
- 专利权人: IEX Corporation
- 当前专利权人: IEX Corporation
- 当前专利权人地址: US TX Richardson
- 代理商 David H. Judson
- 主分类号: G06F17/60
- IPC分类号: G06F17/60
摘要:
Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period are forecasted using historical methods and are propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, the total contacts to handle is determined for each period and the staffing requirements are calculated therefrom.
公开/授权文献
- US20030061088A1 Method for forecasting and managing multimedia contacts 公开/授权日:2003-03-27