An electronic-mail apparatus comprises an acceptor that accepts an electronic-mail, an electronic-mail transmitter that transmits the accepted electronic-mail to a designated electronic mail destination address, and an operational panel that includes a start member that starts a transmission of an electronic-mail to a destination address. The operational panel designates an electronic mail destination address, and further designates an alternative destination address, to be used in case of a transmission completion failure, to which a message indicating a failure in completion of a started transmission of an electronic-mail is sent when the transmission of an electronic-mail started by the start member is not completed. The message provides an indication, at the alternative destination address, of a transmission completion failure during transmission of an electronic-mail.