发明授权
- 专利标题： Method of delivering enterprise data through a call center
- 专利标题（中）： 通过呼叫中心提供企业数据的方法
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申请号： US10011578申请日： 2001-11-05
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公开(公告)号： US07369653B2公开(公告)日： 2008-05-06
- 发明人: Anthony Dezonno , Jeffrey Hodson , Joseph Bloom , David Funck , Eric James , Michael Peters , Mark J. Power , Craig R. Shambaugh , Dave Mosquera , Nayel Saleh
- 申请人： Anthony Dezonno , Jeffrey Hodson , Joseph Bloom , David Funck , Eric James , Michael Peters , Mark J. Power , Craig R. Shambaugh , Dave Mosquera , Nayel Saleh
- 申请人地址： US IL Wooddale
- 专利权人： Rockwell Electronic Commerce Corp.
- 当前专利权人： Rockwell Electronic Commerce Corp.
- 当前专利权人地址： US IL Wooddale
- 代理机构： Welsh & Katz, Ltd.
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00
摘要：
A method and apparatus are described for providing enterprise information to a client through a call center of the enterprise. The method includes the steps of detecting an identity of the client based upon call associated information received through a call connection between the client and the call center, presenting the client with a plurality of options based upon the identity of the client and presenting the client with enterprise information based upon a selected option of the plurality of options.
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