The present invention relates to a data processing system and method for providing support and maintenance services to a computer with at least reduced and preferably minimal user interaction. Data, that ordinarily would be inaccessible to a non-trusted applet, is, prior to any use of that data by such a non-trusted applet collated with the permission of the user of the computer by a trusted applet. The trusted applet has a greater range of access to system configuration as compared to the non-trusted applet. However, invoking a trusted applet requires user interaction; namely, the user must grant permission for the trusted applet to access the system configuration information and platform identification data. The necessary system configuration information that is required for the provision of support and maintenance services is harvested by the trusted applet and stored within a cookie. Therefore, the non-trusted applet can be downloaded and can access the relevant information without having involve the user.