A system for providing USSD-like features in a wireless network is provided. Furthermore, the system provides for an automated customer service response in a wireless network. The system comprises a mobile switching center configured to analyze a digit string received from a mobile device. In some embodiments, an analysis and translation module converts the digit string into a service request. The service request is sent to a trigger platform which generates and forwards an immediate connection termination response to release the connection. The trigger platform further initiates a customer service response process to obtain the information indicated by the service request. The customer service response containing the service requested information may be validated prior to a short message service center formatting and forwarding the customer service response to the requesting mobile device.