发明授权
US07623651B2 Context retention across multiple calls in a telephone interaction system
有权
在电话交互系统中的多个呼叫的上下文保持
- 专利标题： Context retention across multiple calls in a telephone interaction system
- 专利标题（中）： 在电话交互系统中的多个呼叫的上下文保持
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申请号： US10938714申请日： 2004-09-10
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公开(公告)号： US07623651B2公开(公告)日： 2009-11-24
- 发明人: Yun-Cheng Ju , David G. Ollason , Siddharth Bhatia
- 申请人： Yun-Cheng Ju , David G. Ollason , Siddharth Bhatia
- 申请人地址： US WA Redmond
- 专利权人： Microsoft Corporation
- 当前专利权人： Microsoft Corporation
- 当前专利权人地址： US WA Redmond
- 代理机构： Westman, Champlin, & Kelly, P.A.
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00
摘要：
A method of providing information to a user in a telephone interactive system includes receiving a new call. A comparison is then made between an identifier associated with the new call with stored call information pertaining to previous calls. If the identifier associated with the new call matches an identifier associated with a previous call, a subsequent action taken in the new call is based on context information stored from the previous call.
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