发明授权
- 专利标题: Timeline visualization for call center processes
- 专利标题(中): 呼叫中心进程的时间线可视化
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申请号: US11293722申请日: 2005-12-02
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公开(公告)号: US07636433B2公开(公告)日: 2009-12-22
- 发明人: Nilay Noyan , Henry R. Paddock , Patrick H. Tendick
- 申请人: Nilay Noyan , Henry R. Paddock , Patrick H. Tendick
- 申请人地址: US NJ Basking Ridge
- 专利权人: Avaya Inc.
- 当前专利权人: Avaya Inc.
- 当前专利权人地址: US NJ Basking Ridge
- 代理机构: Chapin IP Law, LLC
- 代理商 David W. Rouille, Esq.
- 主分类号: H04M3/00
- IPC分类号: H04M3/00
摘要:
A reporting system is utilized to generate timeline visualization information characterizing a process in a call center. The reporting system comprises a report server, a graphical server, and a database. The report server receives a request for a report, relating to one or more specified aspects of the call center process, from a user terminal, and generates a query to the database. The report server utilizes information retrieved from the database responsive to the query to generate a report for delivery to the user terminal. The report comprises at least one timeline having a plurality of image identifiers associated therewith. The graphical server supplies image files corresponding to respective ones of the image identifiers to the user terminal to thereby permit generation of a visualization of the timeline at the user terminal.
公开/授权文献
- US20070127695A1 Timeline visualization for call center processes 公开/授权日:2007-06-07
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