发明授权
US07653183B2 Method and apparatus to provide data to an interactive voice response (IVR) system
有权
向交互式语音响应(IVR)系统提供数据的方法和装置
- 专利标题: Method and apparatus to provide data to an interactive voice response (IVR) system
- 专利标题(中): 向交互式语音响应(IVR)系统提供数据的方法和装置
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申请号: US11278903申请日: 2006-04-06
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公开(公告)号: US07653183B2公开(公告)日: 2010-01-26
- 发明人: Labhesh Patel , Sanjeev Kumar , Ashish S. Chirputkar , Christopher E. Pearce
- 申请人: Labhesh Patel , Sanjeev Kumar , Ashish S. Chirputkar , Christopher E. Pearce
- 申请人地址: US CA San Jose
- 专利权人: Cisco Technology, Inc.
- 当前专利权人: Cisco Technology, Inc.
- 当前专利权人地址: US CA San Jose
- 代理机构: Schwegman, Lundberg & Woessner, P.A.
- 主分类号: H04M11/06
- IPC分类号: H04M11/06
摘要:
A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.
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