Images may be captured of items being processed at a processing station of an order fulfillment center and made available electronically for review to verify quality assurance polices for the items. Alternatively, a short video clip may be captured of the items being processed. The images may be made electronically available for review from remote locations. The images may be associated with a customer order and the images may be reviewed to ensure that the order has been correctly processed. The processing station may be a shipping station and the images may be reviewed to ensure adherence to shipping quality assurance policies. The processing station may also be a receiving station and the images reviewed for defects in the shipping container or the items. The items may be associated with a returned customer order and the images may be reviewed to verify the validity of a customer complaint.