Invention Grant
US07769624B1 Method and system for knowledge management and effective mentoring of insurance claim professionals 有权
保险理赔专业人员知识管理和有效指导的方法和制度

Method and system for knowledge management and effective mentoring of insurance claim professionals
Abstract:
The present invention relates to a method and system for virtual mentoring of a group of individuals based on the management of their work-related knowledge. According to the embodiments of the present invention, collective experience and intellectual capital of an organization and its personnel are efficiently and intelligently gathered to provide “just-in-time” training/mentoring of the organization's personnel to enhance job performance and satisfaction and to achieve Quality Management (QM) results/outcomes. The training/mentoring can be requested by or automatically provided to the personnel via various designated access locations.
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