Invention Grant
- Patent Title: Method and system for knowledge management and effective mentoring of insurance claim professionals
- Patent Title (中): 保险理赔专业人员知识管理和有效指导的方法和制度
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Application No.: US10648808Application Date: 2003-08-27
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Publication No.: US07769624B1Publication Date: 2010-08-03
- Inventor: Vincent Armentano , Susan Cronin , Annmarie Tepper , Robert J. McHugh , Julie Morgan
- Applicant: Vincent Armentano , Susan Cronin , Annmarie Tepper , Robert J. McHugh , Julie Morgan
- Applicant Address: US CT Hartford
- Assignee: Travelers Property Casualty Corp.
- Current Assignee: Travelers Property Casualty Corp.
- Current Assignee Address: US CT Hartford
- Agency: Wilmer Cutler Pickering Hale & Dorr LLP
- Agent Irah H. Donner
- Main IPC: G06F9/44
- IPC: G06F9/44 ; G06Q40/00

Abstract:
The present invention relates to a method and system for virtual mentoring of a group of individuals based on the management of their work-related knowledge. According to the embodiments of the present invention, collective experience and intellectual capital of an organization and its personnel are efficiently and intelligently gathered to provide “just-in-time” training/mentoring of the organization's personnel to enhance job performance and satisfaction and to achieve Quality Management (QM) results/outcomes. The training/mentoring can be requested by or automatically provided to the personnel via various designated access locations.
Information query