Interactive software applications are upgraded at a remote service center. The software applications are used at customer locations. Each software application may rely upon customer specific data and customer protocols. Periodically, a revised version of a software application becomes available for use. The customer specific data and/or customer protocols that the previous version of the software application implemented at a customer location may be identified at the remote service center. Subsequently, the revised version of the software application may be modified at the remote service center using the customer specific data and/or customer protocols. The modified revised software application may be transferred to the customer location for installation. The customer specific data may pertain to user interface settings of the software application. The customer protocols may pertain to the type of machines on which the software application operates or specific imaging or other modules of the software application.