发明授权
- 专利标题： Method for discovering problem agent behaviors
- 专利标题（中）： 发现问题代理行为的方法
-
申请号： US11193585申请日： 2005-07-28
-
公开(公告)号： US07809127B2公开(公告)日： 2010-10-05
- 发明人: Kenneth R. Hackbarth, Jr. , Murray Jenson , Joylee E. Kohler , Henry R. Paddock , Katherine A. Sobus , David Zanoni
- 申请人： Kenneth R. Hackbarth, Jr. , Murray Jenson , Joylee E. Kohler , Henry R. Paddock , Katherine A. Sobus , David Zanoni
- 申请人地址： US NJ Basking Ridge
- 专利权人： Avaya Inc.
- 当前专利权人： Avaya Inc.
- 当前专利权人地址： US NJ Basking Ridge
- 代理机构： Sheridan Ross P.C.
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00
摘要：
A contact center is provided that includes a plurality of agents for servicing incoming contacts and a target behavior identification module operable to (i) process a set of events to yield a corresponding measure; (ii) compare the measure to a plurality of rule sets, each of the rule sets corresponding to a different type of target behavior; and (iii) when the measure is defined by the a selected rule set, associate the measure with a type of target behavior corresponding to the selected rule set.
公开/授权文献
- US20060271418A1 Method for discovering problem agent behaviors 公开/授权日：2006-11-30
信息查询
