To offer a user an analysis service that identifies problems, in a program that includes a part that can be customized, an application reception processing section receives an analysis application for a program from a user via a network, a quick evaluation executing section automatically executes a quick evaluation that performs evaluation regarding typical causes of performance deterioration of a program with respect to the received analysis application, a quick evaluation report transmitting section transmits to the user a quick evaluation report that is a report of the executed quick evaluation, and a consulting results report transmitting section transmits to the user a consulting results report that includes results of detailed analysis by an analyst with respect to the analysis application received by the application reception processing section.