Invention Grant
- Patent Title: Telephone call routing
- Patent Title (中): 电话呼叫路由
-
Application No.: US11341278Application Date: 2006-01-27
-
Publication No.: US07885395B2Publication Date: 2011-02-08
- Inventor: Jonathan J. Cadiz , Kuansan Wang , Adwait Ratnaparkhi , Xuedong D. Huang
- Applicant: Jonathan J. Cadiz , Kuansan Wang , Adwait Ratnaparkhi , Xuedong D. Huang
- Applicant Address: US WA Redmond
- Assignee: Microsoft Corporation
- Current Assignee: Microsoft Corporation
- Current Assignee Address: US WA Redmond
- Agency: Collins & Collins Incorporated
- Agent L. Alan Collins
- Main IPC: H04M1/56
- IPC: H04M1/56 ; H04M15/06 ; H04M3/00 ; H04M5/00
Abstract:
Inbound calls to an enterprise are handled by a call-handling component, by identifying the calling party from intrinsic information about the call, by identifying a potential recipient from non-intrinsic information about the calling party, and by automatically routing the inbound call to a potential recipient.
Public/Granted literature
- US20070189481A1 Telephone call routing Public/Granted day:2007-08-16
Information query
