Articles and associated methods, systems, and computer program products relate to a service framework to register multiple plug-ins on a client and to provide access to functionality that would otherwise be unavailable to a user until they logged-in. One plug-in module enables an unauthenticated user to interact with a server to initiate a password reset feature from a secure desktop environment on the client. Another plug-in module enables a user to reset cached credentials on a remote client when requesting a password reset from outside of the server's local network. In some implementations, a server may authenticate the user by issuing challenge questions and monitoring the user's responses. A variety of other services may be provided as plug-ins to the client framework. A library of plug-ins may be stored on the server. The server may select plug-ins to send to each client based upon criteria according to business rules.