发明授权
US07958533B2 Customer self service in interactive TV environment for TV programming packages
有权
互动电视环境中的客户自助服务用于电视节目包
- 专利标题: Customer self service in interactive TV environment for TV programming packages
- 专利标题(中): 互动电视环境中的客户自助服务用于电视节目包
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申请号: US12725917申请日: 2010-03-17
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公开(公告)号: US07958533B2公开(公告)日: 2011-06-07
- 发明人: Dan Kikinis , Yakov Kamen , Brian Kimball
- 申请人: Dan Kikinis , Yakov Kamen , Brian Kimball
- 申请人地址: US DC Washington
- 专利权人: JLB Ventures LLC
- 当前专利权人: JLB Ventures LLC
- 当前专利权人地址: US DC Washington
- 代理机构: Banner & Witcoff, Ltd.
- 主分类号: H04N7/173
- IPC分类号: H04N7/173
摘要:
Method and system for enabling users to perform self-service operations in interactive TV environments. In one embodiment, the method enables users to select and activate programming packages via a set-top box, thereby eliminating the need for the users to have to call a call center to activate the unit. Using a set of interactive screens, the user is enabled to view various programming package information, including comparative information. In one embodiment, the method assists users who are moving to activate/reactive broadcast services. For example, options are provided to enable the user to schedule service work, disconnect and activate services, and other activities connected with the move. In another embodiment, the method enables a user to select a programming package based on packages that are recommended by the system. Historic usage patterns, including viewing habits and attempts to access unavailable content are analyzed to determine which programming packages should be recommended for the user.