Invention Grant
US08020045B2 Root cause analysis method, apparatus, and program for IT apparatuses from which event information is not obtained
有权
不能获得事件信息的IT设备的根本原因分析方法，装置和程序
- Patent Title: Root cause analysis method, apparatus, and program for IT apparatuses from which event information is not obtained
- Patent Title (中): 不能获得事件信息的IT设备的根本原因分析方法，装置和程序
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Application No.: US12444398Application Date: 2009-01-26
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Publication No.: US08020045B2Publication Date: 2011-09-13
- Inventor: Tomohiro Morimura , Takayuki Nagai , Kiminori Sugauchi , Takaki Kuroda , Yoshihiro Arato
- Applicant: Tomohiro Morimura , Takayuki Nagai , Kiminori Sugauchi , Takaki Kuroda , Yoshihiro Arato
- Applicant Address: JP Tokyo
- Assignee: Hitachi, Ltd.
- Current Assignee: Hitachi, Ltd.
- Current Assignee Address: JP Tokyo
- Agency: Brundidge & Stanger, P.C.
- Priority: JP2008-252093 20080930
- International Application: PCT/JP2009/000285 WO 20090126
- International Announcement: WO2010/038327 WO 20100408
- Main IPC: G06F11/00
- IPC: G06F11/00
Abstract:
In the system management server, an information processing apparatus that is an event-information acquisition target is registered as a monitored apparatus in configuration information; event information that complies with a rule stored in advance is identified from among a plurality of pieces of event information stored in the system management server; a server apparatus for a network service related to the event information is identified; and a message is displayed which indicates that the cause of the event that occurred in a client information processing apparatus which has generated event information is an event related to the network service, which occurred in the server apparatus.
Public/Granted literature
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