发明授权
- 专利标题: Messaging interface system for customer care
- 专利标题(中): 消息接口系统,用于客户关怀
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申请号: US11900542申请日: 2007-09-12
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公开(公告)号: US08060888B2公开(公告)日: 2011-11-15
- 发明人: Francesco Ferrigno , Angelo D'Amora
- 申请人: Francesco Ferrigno , Angelo D'Amora
- 申请人地址: IE Dublin
- 专利权人: Accenture Global Services Limited
- 当前专利权人: Accenture Global Services Limited
- 当前专利权人地址: IE Dublin
- 代理机构: Brinks Hofer Gilson & Lione
- 优先权: EP07425430 20070712
- 主分类号: G06F3/00
- IPC分类号: G06F3/00 ; G06F9/44 ; G06F9/46 ; G06F13/00
摘要:
A system is disclosed for serving a message to a target system. A database message is converted to a common data model to conform to at least two systems and an architecture of the target system. The common data model is transformed into a specified data type of the architecture of the target system. Calls are managed using specified functions available through an application programming interface offered by the architecture of the target system. Functions of the application programming interface are invoked to implement a target message in the architecture of the target system. The message is written to the target system.
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