发明授权
US08065297B2 Semantic enhanced link-based ranking (SEL Rank) methodology for prioritizing customer requests
有权
基于语义增强的基于链接的排名（SEL Rank）方法来优先考虑客户请求
- 专利标题： Semantic enhanced link-based ranking (SEL Rank) methodology for prioritizing customer requests
- 专利标题（中）： 基于语义增强的基于链接的排名（SEL Rank）方法来优先考虑客户请求
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申请号： US12135697申请日： 2008-06-09
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公开(公告)号： US08065297B2公开(公告)日： 2011-11-22
- 发明人: Wei Peng , Tong Sun , Shriram Revankar
- 申请人： Wei Peng , Tong Sun , Shriram Revankar
- 申请人地址： US CT Norwalk
- 专利权人： Xerox Corporation
- 当前专利权人： Xerox Corporation
- 当前专利权人地址： US CT Norwalk
- 代理机构： Gibb I.P. Law Firm, LLC
- 主分类号： G06F7/00
- IPC分类号： G06F7/00 ; G06F17/00 ; G06F17/30
摘要：
One exemplary method embodiment, pre-processes customer requests that are maintained in a dataset to create a matrix between products and the customer requests. Each of the customer requests comprises at least a customer identification, a textual request, and a product identification related to the textual request. After such pre-processing of the dataset, the method can respond to queries of the dataset using the matrix.
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