Methods for collection of device reset history from a network communication device comprising: (a) determining whether a reset condition is triggered by software or hardware, (b) for a software triggered reset: (i) upon a software exception, retrieving related reset information, (ii) upon an operator initiation, retrieving related reset information, (iii) allocating space in non-volatile memory, (iv) storing retrieved current reset information together with a corresponding reset time, and (v) adding the current reset information to historical reset information, (c) proceeding with the reset, (d) executing startup code during reboot, (e) upon a hardware triggered reset; (i) retrieving hardware registry and other residual hardware information still present, (ii) allocating space in non-volatile memory, (iii) storing the current retrieved reset information together with a current time that corresponds approximately to the reset and (iv) adding the reset information to historical reset information, and (f) continuing with normal operation of the device.