发明授权
US08139731B2 Methods, systems and computer program products for providing targeted messages for pharmacy interactive voice response (IVR) systems
有权
方法，系统和计算机程序产品，用于为药房互动语音响应（IVR）系统提供有针对性的消息
- 专利标题： Methods, systems and computer program products for providing targeted messages for pharmacy interactive voice response (IVR) systems
- 专利标题（中）： 方法，系统和计算机程序产品，用于为药房互动语音响应（IVR）系统提供有针对性的消息
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申请号： US12494651申请日： 2009-06-30
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公开(公告)号： US08139731B2公开(公告)日： 2012-03-20
- 发明人: Dennis M. DiVenuta , Frank Sheppard , Jeffrey L. Slater
- 申请人： Dennis M. DiVenuta , Frank Sheppard , Jeffrey L. Slater
- 申请人地址： US NC Raleigh
- 专利权人： Ateb, Inc.
- 当前专利权人： Ateb, Inc.
- 当前专利权人地址： US NC Raleigh
- 代理机构： Myers Bigel Sibley & Sajovec
- 主分类号： H04M11/06
- IPC分类号： H04M11/06 ; G01K5/00
摘要：
A pharmacy Interactive Voice Response (IVR) system can identify a targeted message for playing to a caller using criteria that are based on a prescription number that is provided by the caller. The functionality of an IVR system can thereby be enhanced to provide targeted educational messages concerning the pharmaceutical prescription, targeted messages that indicate alternative medications that may substituted for the pharmaceutical prescription, targeted messages that identify other items that may be desired, targeted messages that solicit participation in a study related to the pharmaceutical prescription and/or other targeted messages. Related systems and computer program products are also discussed.
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