Invention Grant
US08189763B2 System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction
有权
用于记录语音的系统和方法以及由呼叫中心代理输入的数据以及用于分析或校正的这些通信流的检索
- Patent Title: System and method for recording voice and the data entered by a call center agent and retrieval of these communication streams for analysis or correction
- Patent Title (中): 用于记录语音的系统和方法以及由呼叫中心代理输入的数据以及用于分析或校正的这些通信流的检索
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Application No.: US12326205Application Date: 2008-12-02
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Publication No.: US08189763B2Publication Date: 2012-05-29
- Inventor: Christopher Douglas Blair
- Applicant: Christopher Douglas Blair
- Applicant Address: US GA Roswell
- Assignee: Verint Americas, Inc.
- Current Assignee: Verint Americas, Inc.
- Current Assignee Address: US GA Roswell
- Agency: McKeon, Meunier, Carlin & Curfman
- Priority: GB0000735.1 20000113
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
Communications systems are provided, a representative one of which incorporates: a recorder operative to record information associated with a communication; and a first computer application operative to provide a graphical user interface, the graphical user interface being configured such that, responsive to a user input designating a portion of the communication via the graphical user interface, information corresponding to that portion of the communication and recorded by the recorder is presented to the user, the first computer application being further operative to construct an integrated data stream comprising at least some of the information recorded.
Public/Granted literature
Information query
