发明授权
- 专利标题: Systems and methods for selection of a communication path
- 专利标题(中): 用于选择通信路径的系统和方法
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申请号: US12201696申请日: 2008-08-29
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公开(公告)号: US08204206B2公开(公告)日: 2012-06-19
- 发明人: Robert Townsend , Richard Southwick , Mansour Salame
- 申请人: Robert Townsend , Richard Southwick , Mansour Salame
- 申请人地址: US CA Sunnyvale
- 专利权人: 8x8, Inc.
- 当前专利权人: 8x8, Inc.
- 当前专利权人地址: US CA Sunnyvale
- 代理机构: Crawford Maunu PLLC
- 主分类号: H04M3/00
- IPC分类号: H04M3/00 ; H04M5/00
摘要:
Embodiments of systems for selecting a communication path related to a networked contact center comprise a communication module configurable to receive data indicating that a customer of a tenant is seeking to initiate a communication with the tenant, and a path selection module configurable to register a first location, the first location being a geographical location of an agent associated with the tenant, determine a second location, the second location being a geographical location of the customer of the tenant, and based on the first location and the second location, establish the communication between the agent and the customer using a communication path having low communication latency.
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