发明授权
US08204884B2 Method, apparatus and system for capturing and analyzing interaction based content
有权
用于捕获和分析基于交互的内容的方法，装置和系统
- 专利标题： Method, apparatus and system for capturing and analyzing interaction based content
- 专利标题（中）： 用于捕获和分析基于交互的内容的方法，装置和系统
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申请号： US13098504申请日： 2011-05-02
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公开(公告)号： US08204884B2公开(公告)日： 2012-06-19
- 发明人: Ilan Freedman , Yair Dolev , Talia Falik , Oren Pereg , Moshe Wasserblat , Gili Aharoni , Eytan Bar , Shai Shermister , Lior Arussy , Yifat Meidav
- 申请人： Ilan Freedman , Yair Dolev , Talia Falik , Oren Pereg , Moshe Wasserblat , Gili Aharoni , Eytan Bar , Shai Shermister , Lior Arussy , Yifat Meidav
- 专利权人： Nice Systems Ltd.
- 当前专利权人： Nice Systems Ltd.
- 代理机构： Soroker Agmon
- 主分类号： G06F17/30
- IPC分类号： G06F17/30
摘要：
An apparatus and methods for capturing and analyzing customer interactions the apparatus comprising interaction information units, interaction meta-data information units associated with each of the interaction information units, a rule based analysis engine component for receiving the interaction information, an adaptive database, an interaction capture and storage component for capturing interaction information, a multi segment interaction capture device, an initial set up and calibration device and a pre processing and content extraction device.
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