发明授权
- 专利标题: System and method for supporting software
- 专利标题(中): 支持软件的系统和方法
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申请号: US11738163申请日: 2007-04-20
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公开(公告)号: US08209669B2公开(公告)日: 2012-06-26
- 发明人: Thomas Schneider , Juergen Sattler , Tilmann Haeberle
- 申请人: Thomas Schneider , Juergen Sattler , Tilmann Haeberle
- 申请人地址: DE Walldorf
- 专利权人: SAP AG
- 当前专利权人: SAP AG
- 当前专利权人地址: DE Walldorf
- 代理机构: Fish & Richardson P.C.
- 主分类号: G06F9/44
- IPC分类号: G06F9/44
摘要:
This disclosure provides various embodiments of software for supporting a business application. In one aspect, the software receives error information and dynamic context information from a remote business application, where the dynamic context information may partially identify the particular execution point of the business application and a portion of the business data associated with that execution point, present a search interface to a support user utilizing search criteria that is automatically populated using the received information, and, upon request of the support user, generates an execution environment that simulates the remote business application execution using the received information. In some implementations, the software is farther operable to retrieve static context information related to the remote business application from a static context information repository. In those instances, the execution environment for the support user may be generated using at least a portion of the retrieved static context information.
公开/授权文献
- US20080262860A1 System and Method for Supporting Software 公开/授权日:2008-10-23
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