An apparatus includes a plurality of call controllers that are capable of establishing a plurality of communication sessions over a packet network using a plurality of signaling protocols. The apparatus also includes an application controller that is capable of supporting one or more supplementary services during each of the communication sessions. As particular examples, the application controller and at least one of the call controllers are capable of at least one of: placing at least one of the communication sessions on hold so a user may initiate another of the communication sessions, placing at least one of the communication sessions on hold so the user may accept another of the communication sessions, and establishing a conference using at least two of the communication sessions. The communication sessions may use a common signaling protocol or different signaling protocols.