A technique is disclosed that enables the managing of environmental conditions within an enterprise workplace and, in doing so, provides an improvement in facilities cost management over some techniques in the prior art. A data-processing system such as a private-branch exchange monitors the workplace by using one or more telephones, or other “telecommunications endpoints” to which the exchange is connected, in the workplace area. The exchange determines whether people are present in the workplace area by monitoring which endpoints are in use. Additionally, the exchange monitors the sounds that are received by the microphones of the endpoints. Based on knowing which endpoints are in use, the exchange generates control signals for the purpose of controlling one or more environmental conditions such as temperature, lighting, and so forth. In some embodiments of the present invention, the exchange examines the audio content of the received signals and bases the control signals on the audio content analyzed.