Invention Grant
US08229484B2 System and methods for integrating short message service messaging with contact center applications
有权
将短消息服务消息传递与联络中心应用程序集成的系统和方法
- Patent Title: System and methods for integrating short message service messaging with contact center applications
- Patent Title (中): 将短消息服务消息传递与联络中心应用程序集成的系统和方法
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Application No.: US12482745Application Date: 2009-06-11
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Publication No.: US08229484B2Publication Date: 2012-07-24
- Inventor: Nikolay Anisimov , Yevgeniy Petrovykh , Sergey B. Belov , Mark Scott
- Applicant: Nikolay Anisimov , Yevgeniy Petrovykh , Sergey B. Belov , Mark Scott
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Central Coast Patent Agency, Inc.
- Agent Donald R. Boys
- Main IPC: H04W4/00
- IPC: H04W4/00
Abstract:
A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices.
Public/Granted literature
- US20100317376A1 System and Methods for Integrating Short Message Service Messaging with Contact Center Applications Public/Granted day:2010-12-16
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