Invention Grant
US08233609B2 Systems and methods for managing call processing for a specific agent
有权
用于管理特定代理的呼叫处理的系统和方法
- Patent Title: Systems and methods for managing call processing for a specific agent
- Patent Title (中): 用于管理特定代理的呼叫处理的系统和方法
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Application No.: US11290977Application Date: 2005-11-30
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Publication No.: US08233609B2Publication Date: 2012-07-31
- Inventor: James K. Noble, Jr.
- Applicant: James K. Noble, Jr.
- Applicant Address: US GA Atlanta
- Assignee: Noble Systems Corporation
- Current Assignee: Noble Systems Corporation
- Current Assignee Address: US GA Atlanta
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
Systems and methods for managing calls, both inbound and outbound, for available agents over a plurality of lines, where each call received or placed is pre-identified to be connected to one specific agent and upon the automatic detection of the call being received or answered, the call is either connected to the specific agent or placed in a queue for that specific agent.
Public/Granted literature
- US20070121894A1 Systems and methods for managing call processing for a specific agent Public/Granted day:2007-05-31
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