An approach that provides real-time communication integration between a virtual universe and an external source is described. In one embodiment, there is a real-time communication integration interface tool that provides real-time communication integration between a virtual universe and a communication device external to the virtual universe. In this embodiment, there is a communication request component configured to receive a request to initiate a communication between a first resident that is on-line in the virtual universe and a second resident that is logged out of the virtual universe via the communication device. A communication link component is configured to establish a communication link between the virtual universe and the communication device in response to receiving the request.