Invention Grant
- Patent Title: Method for assembling a business process and for orchestrating the process based on process beneficiary information
- Patent Title (中): 组合业务流程和根据流程受益信息编排流程的方法
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Application No.: US11965608Application Date: 2007-12-27
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Publication No.: US08275647B2Publication Date: 2012-09-25
- Inventor: Nikolay Anisimov , Vladimir Mezhibovsky , Brian Galvin
- Applicant: Nikolay Anisimov , Vladimir Mezhibovsky , Brian Galvin
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Central Coast Patent Agency, Inc.
- Agent Donald R. Boys
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06F9/44
Abstract:
A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.
Public/Granted literature
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