Invention Grant
US08284920B2 Method and system for transferring a call at an automatic call distribution system
有权
用于在自动呼叫分配系统中传送呼叫的方法和系统
- Patent Title: Method and system for transferring a call at an automatic call distribution system
- Patent Title (中): 用于在自动呼叫分配系统中传送呼叫的方法和系统
-
Application No.: US11076896Application Date: 2005-03-10
-
Publication No.: US08284920B2Publication Date: 2012-10-09
- Inventor: Shmuel Shaffer , Gebran G. Chahrouri , Labhesh Patel , Joseph F. Khouri
- Applicant: Shmuel Shaffer , Gebran G. Chahrouri , Labhesh Patel , Joseph F. Khouri
- Applicant Address: US CA San Jose
- Assignee: Cisco Technology, Inc.
- Current Assignee: Cisco Technology, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Baker Botts L.L.P.
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04M3/00
Abstract:
A method for transferring a call at an automatic call distribution system includes receiving from a caller a call for connection with one of a plurality of agents and connecting the call to a selected first agent of the plurality of agents. The method includes, while maintaining communication between the first agent and the caller, receiving a request to transfer the call to another one of the plurality of agents and selecting a second agent of the plurality of agents to receive the call transfer. The method also includes notifying the first agent of the selection of the second agent to receive the call transfer and transferring the call to the second agent.
Public/Granted literature
- US20060203994A1 Method and system for transferring a call at an automatic call distribution system Public/Granted day:2006-09-14
Information query
