A method comprising establishing, with a telecommunications management system, a first conference call comprising a first caller at a first telecommunications terminal, a second caller at a second telecommunications terminal, and a third caller at a third telecommunications terminal. Once the first conference call is established, the telecommunications management system appraises the first caller's contribution, the second caller's contribution, and the third caller's contribution to the first conference call. The telecommunications management system receives a request to set-up a second conference call and establishes the second conference call, wherein the telecommunications management system decides whether to include the first caller, the second caller, and the third caller in the second conference call based, at least in part, on the telecommunications management system's appraisal of the first caller's contribution, the second caller's contribution, and the third caller's contribution to the first conference call.