Invention Grant
- Patent Title: Method for predicting call waiting times
- Patent Title (中): 预约呼叫等待时间的方法
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Application No.: US12731994Application Date: 2010-03-25
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Publication No.: US08311208B2Publication Date: 2012-11-13
- Inventor: Rouba Ibrahim , Patrick Tendick
- Applicant: Rouba Ibrahim , Patrick Tendick
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Maldjian Law Group LLC
- Agent John P. Maldjian, Esq.; Alexander D. Walter, Esq.
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method is provided for the production of accurate waiting time estimates based on at least one of (i) a queue arrival rate and (ii) estimated queue length. In a first embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue arrival rate. In a second embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue length estimate. The queue length estimate is a prediction of the size of the queue at a given time instant.
Public/Granted literature
- US20110235798A1 Method for Predicting Call Waiting Times Public/Granted day:2011-09-29
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