Invention Grant
- Patent Title: System and method for analyzing agent interactions
- Patent Title (中): 用于分析代理交互的系统和方法
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Application No.: US12861733Application Date: 2010-08-23
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Publication No.: US08341013B2Publication Date: 2012-12-25
- Inventor: Howard M. Lee
- Applicant: Howard M. Lee
- Applicant Address: US WA Bellevue
- Assignee: Intellisist, Inc.
- Current Assignee: Intellisist, Inc.
- Current Assignee Address: US WA Bellevue
- Agent Patrick J. S. Inouye; Krista A. Wittman
- Main IPC: G06Q10/00
- IPC: G06Q10/00
Abstract:
A system and method for analyzing agent interactions is provided. An interaction between an agent and a business is provided to analysts. Performance scores for the interaction are received from each of the analysts and compared. A deviation between the performance score is determined. The deviation is compared to a threshold. Further interactions are provided to at least one of the analysts when the deviation falls below the threshold. A further performance score for the interaction is received from the analyst and provided to the agent associated with the interaction.
Public/Granted literature
- US20100318410A1 System And Method For Analyzing Agent Interactions Public/Granted day:2010-12-16
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