Invention Grant
- Patent Title: Systems and methods for intelligent call transcription
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Application No.: US12340297Application Date: 2008-12-19
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Publication No.: US08351581B2Publication Date: 2013-01-08
- Inventor: Jeffrey Mikan , Justin McNamara , John Lewis , Fulvio Cenciarelli
- Applicant: Jeffrey Mikan , Justin McNamara , John Lewis , Fulvio Cenciarelli
- Applicant Address: US GA Atlanta
- Assignee: AT&T Mobility II LLC
- Current Assignee: AT&T Mobility II LLC
- Current Assignee Address: US GA Atlanta
- Agency: Woodcock Washburn LLP
- Main IPC: H04M11/00
- IPC: H04M11/00

Abstract:
Intelligent call transcript systems and methods are disclosed. An intelligent call transcript system can create a transcript of a telephonic communication and supplement the transcript with additional information automatically or upon request. Additional information may be added when key words are detected, such as adding acronym expansion when an acronym is detected or adding identifying information to an important task when mention of the task is detected. Portions of the transcript may also be sent as messages, text-based or audio, upon detection of key words or at the instruction of a user or device.
Public/Granted literature
- US20100158213A1 Sysetms and Methods for Intelligent Call Transcription Public/Granted day:2010-06-24
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